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| 題名: | 應用全面品質管理(TQM)在曲軸製造品質改善之研究－以A機器廠為例
Application of Total Quality Management (TQM) in Crankshaft Manufacturing Quality ImprovementStudy- A Case of A Machinery Plant |
| 作者: | 洪文澤 |
| 貢獻者: | 精實生產管理研究所 |
| 關鍵詞: | 全面品質管理(TQM)
曲軸製造
品質改善
ISO 9000 |
| 日期: | 2013-07
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| 上傳時間: | 2013-11-18T08:07:14Z
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| 摘要: | 在傳統金屬加工產業中曲軸製造的廠商，所要面對的是來自於國內外市場的競爭，因此轉型與升級是曲軸產業迫切需要的，最主要是應用精實生產管理中的全面品質管理(TQM)為其核心要項，運用在精實生產管理中並導入全面品質管理(TQM)的應用是公司改善方法之一，用來降低成本，提高效益和品質，提昇公司的競爭力，另外導入國 ISO 9000品質保證制度系統，更在2000年時提出ISO 9000與TQM的融合，並應用在個案公司分析上，強調以實務應用為重點。本研究論文以A機器廠為例，應用TQM工具與技術，並導入ISO 9000作個案分析，從品質異常的改善方法，到客戶抱怨的處理，及對顧客滿意作調查說明等，進而得到全面品質管理與ISO 9000互相融合，擬定適合的改善方法，成功導入。使個案公司在艱難的環境中，能夠永續經營，創新價值，回饋社會。
In the traditional metal processing industries crankshaft manufacturing companies, Enterprise have to face the competition from domestic and foreign markets, so transfor-mation and upgrading of industrial urgently need .The most important is the application of Lean Production Management and Total Quality Management (TQM) as its core material particular the use of Lean Production .Implemeting Total Quality Management (TQM) in the company to improve the application of one of the ways to reduce costs, improve efficiency and quality, enhance the company's competitiveness, in addition to importing country sys-tems ISO 9000 quality assurance system, but in 2000 raised ISO 9000 and the integration of TQM and applied on a case by case analysis of the company, emphasizing practical applica-tion focus. This research paper take A machinery plant as an example, the application of TQM tools and techniques, and import the ISO 9000 as a case study, an exception from the quality improvement approach to handling customer complaints and surveys on customer satisfaction as a description, etc., and then get a comprehensive quality Management and ISO 9000 convergence, develop appropriate ways of improvement, identify successfully implemented. TO make the case company in a difficult environment, it can be sustainable, innovate and valuable to society. |
| 描述: | 指導教授:林亮宗 |
| 顯示於類別: | [工業工程與管理系(含精實生產管理碩士班)] 學位論文
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